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Why can't I find a restaurant?
How do I search by Restaurant Name?
When searching for a restaurant, I got the following message: The name you entered contained only "stop words". What are "stop words"
I performed a search to find a restaurant within 30 miles of a town and want to know why I'm getting results that don't make sense.
Why should I register?
Why should I enter my restaurant on your website?
If I want to register as a restaurateur, why do I need give you the same information as a non-updating user?
Will my personal information be sold?
Why do you want so much information for registration?
I registered on your site. Why don't I seeing my customized search options?
How do I report a problem with the site, or simply ask a question?
I went to a restaurant and their menu was different from the one on Where-to-dine.com.
I'm a restaurant owner. I don't even have time to think about registering, let alone entering my menu.
What do I need to enter in my restaurant's information. I don't know a lot about computers.
I entered my menu but when I searched for it, I couldn't find it.
I updated my menu and I don't see the changes. Why?
What if I run into problems entering my restaurant's information or menu?

1. Why can't I find a restaurant?
   • There are many factors that affect searching. Maybe you are being too specific. Try to broaden your search by choosing fewer search options.
   • Rather than searching for City, State, and one Cuisine, try searching for the City, State and multiple cuisines.
   • If you still don't find what you're looking for, get even less specific, maybe just look in City, State.
   • If you are searching by restaurant name, try reducing the number of words in the name or the length of the words.
   • If all else fails, tell your favorite restaurants about us and let them know they are able to get a FREE listing on the Where-to-dine.com website!
   
2. How do I search by Restaurant Name?
   • Searching by the first option, "Any Word in Restaurant Name Begins With".
     • With this option you are searching for any of the words in the name, this option gives you more results,. For example, if you wanted to find California Pizza, and typed in California, you would get all of California Pizza as well as California Cafe, Adesso California Cafe, and any other restaurants with California anywhere in their name.
     • If your search contains multiple words, the order doesn't matter. For example, searching for Cafe Budapest will find The Budapest Cafe.
   • The second choice is, "Restaurant Name Begins With".
     
     • This is a more specific search. You are searching for only the restaurants that begin with the words you specify, for example, California. This will give you California Pizza, and any other restaurants which begin with the word California.
     • If you are entering multiple words, the words must be in the order they appear in the restaurant's name.
   • For each type of name search, you may also enter in just the beginning of a word. For example, entering in the word Buda, rather than Budapest.
   • Spelling does count! If you don't know the exact spelling of a restaurant, you may not get back the results you are looking for. Try shortening the name or entering fewer words.
3. When searching for a restaurant, I got the following message: The name you entered contained only "stop words". What are "stop words"
   • Stop words are not searchable. Here is a list of stop words: a, the, and, of.
   • If you are looking for a name that contains a "stop word", the word will be ignored.
4. Why should I register?
   • By registering you are able to customize your search. For example, if you usually dine within 10 miles of your home, you don't need to re-enter that same criteria each time you wish to search for a place to eat. Aside from saving time filling in search fields, we also give you one click driving directions from your home or work.
   
5. Why should I enter my restaurant on your website?
   • By listing on the Where-to-dine.com website, you are advertising your restaurant to a national audience. Even if you have your own website, unless your patrons know your URL, they may never find you.
   Where-to-dine.com has visitors from all over the world. They may be searching for a restaurant just like yours. Let them find you by registering and listing today! Besides, it's FREE!
   
6. I performed a search to find restaurants within 30 miles of a town and want to know why I'm getting results that don't make sense.
   • The search you are performing calculates the distance between two lattitude and longitude pairs. The results that are produced show the distance "as the crow flies", not driving distance. This should only occur in few cases such as, Long Island or Cape Cod. Long Island is only 30 miles away from Connecticut, but driving distance can be more than 200 miles.
7. If I want to register as a restaurateur, why do I need give you the same information as a non-updating user?
   • We want to give all of our members the same value added services offered at Where-to-dine. We hope restaurant owners will find our dining guide useful for personal reasons, as well as professional.
8. Will my personal information be sold?
   • Any information you provide will remain strictly confidential. Your name or other personal information will never be sold or otherwise provided to anyone. These questions are to allow us to customize Where-To-Dine.com to match your dining interests and to keep you informed about special promotional offers.
9. Why do you want so much information for registration?
   • By providing us with address information, you are able to get the following:
     • One-click driving directions from home or work.
     • Customized searches according to your preferred location and cuisines, saving you time by pre-filling our search form to your specifications.
     • If you choose, you will also be able to receive our newsletter, featuring new restaurant listings which match your location and favorite cuisines.
10. I registered on your site. Why don't I seeing my customized search options?
    • Did you check the box to automatically login each time you visit the Where-to-dine.com site? If you didn't, you will have to login each time you return in order to see your customized seach and get driving directions.
    • Are you using a different browser? Have you switched from Netscape to Internet Explorer, or vice-versa? Each browser stores information on your computer differently. You will have to login using both browsers and check the box to automatically login. The information will then be stored on your computer for each individual browser.
    
11. How do I report a problem with the site, or simply ask a question?
    • On many pages there is be a "comments & suggestions" button. You may also e-mail us at: comments@where-to-dine.com
12. I went to a restaurant and their menu was different from the one on Where-to-dine.com.
    • Unfortunately, information isn't always as current as we would like it to be. That is why we are encouraging restaurant owners & managers to be in control of their own restaurants information, ensuring its accuracy and freshness.
13. I'm a restaurant owner. I don't even have time to think about registering, let alone entering my menu.
    • We understand that running a restaurant is incredibly time consuming. With our web interface, you can assign any member of your staff to do the data entry for you.
14. What do I need to enter in my restaurant's information. I don't know a lot about computers.
    • If you are comfortable using the web, you should have no problem entering in your information. We strongly suggest reading the instructions carefully, or even printing them out before you begin.
    • After you register, click on the button to "add/update my restaurant" on the Where-to-dine.com homepage. Listed are system & browser requirements for entering in a restaurant. The page will give you a message that your computer and browser either have the minimum requirements or not.
    • If you do not have a browser which supports JavaScript 1.1 or later, you will need to download the latest from or
15. I entered my menu but when I searched for it, I couldn't find it.
    • We preview every restaurant & menu listing, then test its validity. We may call the restaurant, check the links (if provided), and test the e-mail. This may take from 2-5 business days.
16. I updated my menu and I don't see the changes. Why?
    • Every time you make changes to a menu, you must click the "Build Menu" button.
    
17. What if I run into problems entering my restaurant's information or menu?
    • On each page of the data entry forms, you will see our comments & suggestions button. You may use this e-mail form to report any incident. You may also e-mail us at help@where-to-dine.com. Our support staff will look into your problem as soon as possible.